Frequently Asked Questions
Everything you need to know about shopping with Bordo.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.
How can I return an item?
We offer a 30-day return policy for all unused items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label and start your refund process.
What payment methods do you accept?
Bordo accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's journey directly from our carrier's website.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and weight of the items.
Is my personal information secure?
Absolutely. We use industry-standard SSL encryption to protect your data and never store your full credit card information on our servers.